Address: 1325 W Tharpe St

Living at Canyon Park has been one of the most frustrating renting experiences I’ve had. In less than a year, I’ve dealt with multiple major maintenance failures that should never happen in a properly maintained apartment.

A plumbing repair left my bathtub running steaming hot water continuously for four days, driving up both my water and electric bills. I was told repairs were coming multiple times, only for no one to show up. Even after the repair, I had to use a wrench to turn my shower on and off because the wrong parts were installed.

Another plumbing issue resulted in a flooded bathroom and bedroom after a deteriorated water valve broke out of the wall. My toilet was left sitting in my bathtub overnight, water to my unit was shut off, and I had to go to the office twice the next day just to get maintenance to return. The toilet was eventually reinstalled crooked, and the hole cut into my wall was left unfinished.

Most recently, part of my patio ceiling collapsed due to extensive rotted wood. Emergency maintenance took hours to respond, removed part of the ceiling, put up caution tape, and left the area. The structure continues to be unstable, and the office has yet to initiate contact about a repair timeline despite repeated email and in-person requests.

On top of all of this, I’ve dealt with ongoing cockroach and ant infestations throughout my time here. It’s incredibly frustrating to constantly battle pests while also dealing with repeated maintenance emergencies.

What has been most disappointing isn’t just the condition of the property, it’s the lack of communication and accountability. Residents deserve to be kept informed when repairs are delayed, especially when they’re dealing with flooding, loss of essential fixtures, or structural safety hazards.

An apartment is supposed to be a place where you can come home and feel safe. Instead, Canyon Park has repeatedly made me question whether basic maintenance and resident safety are priorities. I genuinely hope management starts investing in the property and treating residents with the urgency and respect they deserve.

The staff’s repeated lack of communication and follow-through contributed to the worst (and I truly mean the worst) renting experience I have ever had.